1. Coronavirus and Licensing Service Delivery
Staffing and enquiries
The Licensing team is working harder than ever to process your queries and applications. Due to there being no counter or telephone service, everything is being received by email which is creating some delays. There is currently a five working day turnaround for all applications and emails.
We appreciate your patience in these difficult times.
Email applications and documents
If you are required to email documents to accompany your application, please try to ensure all attachments are on one email where possible.
Counter and telephone services
We are currently unable to provide these services. The Licensing Office remains closed and cannot be accessed for any application process or queries.
All contact should be made via email to:
New Driver applications are being accepted, despite restrictions in place during COVID-19 – please refer to our New Driver Applications section on the Licensing webpage for guidance and the application process.
Driver Awareness Training is taking place virtually via Microsoft Teams and will continue to do so indefinitely.
Knowledge Tests are expected to resume on 17 May 2021 in line with restrictions lifting on indoor hospitality.
If you cannot access your GP to obtain a Group 2 Medical due to COVID, you can access a private company to do so. You can book an appointment with the private company here:
- d4Drivers - webpage
Whether you are having a private medical, or you are attending your normal GP surgery, you must have a GP/Doctor Declaration completed to confirm whether you have met the Group 2 Medical Standards. The declaration form can be downloaded here:
- GP doctor declaration form - Download
If obtaining a private medical, the Doctor completing the form must have access to at least a summary of your medical records.
The D4 medical form (also used for bus and lorry drivers) can be accessed below: -
- D4 Medical Form - Download
All completed medical and declaration forms should be handed in to the Licensing Office. A copy of the form will be taken and the original will be returned to you. You can drop your medical form off on a Tuesday or Thursday between 2 – 3pm only. We are no longer accepting email copies of medicals due to issues with not receiving the correct information.
Licensing application processes
The vehicle licence process has now resumed as normal. You can access the online application form to apply for or renew a vehicle licence. Full fees are being taken.
The MOT Testing Centre at Moorhey Street remains unaffected by the latest lockdown measures. If you fail to attend your vehicle examination test it will result in the suspension of your vehicle and you being charged £45 to re-book.
As you are unable to attend the Licensing Office to produce your vehicle documents, they must be emailed to:
- email@example.com Once you have passed your test. Your plate cannot be made until these documents are received.
Once your plate and licence has been made, we will contact you with a date and time to collect it.
The driver licence renewal process has now resumed as normal. You need to access your personal account and apply online as normal. Full fees are being taken.
DBS and Driving Licence checks are still being undertaken by Personnel Checks, and they are currently accepting email documents as part of the verification process. You can apply for these checks on their website -
As you are unable to attend the Licensing Office to produce your badge documents, they must be emailed to:
- firstname.lastname@example.org Once you have submitted your online application. Your badge cannot be made until these documents are received.
Once your badge and licence has been made, we will contact you with a date and time to collect it.
Refunds for all vehicles that were unable to take their tests during the first national lockdown have now been processed. The refunds have been returned to the card that paid for the application originally. If someone else paid on your behalf, you will have to contact them to recover the refund.
We have emailed some of you for updated card expiry dates and others for bank details if you paid by chip & pin. Please be aware we cannot process your refund until you reply with the required information.
Information surrounding Pavement Licences under the new Planning and Building Act 2020 can be found
Door-to-door, street and private site fundraising has now resumed under Step 2 of the Government Roadmap, this commenced on 12th April 2021.
Please refer to the following website for guidance and information about fundraising and safe working practices to ensure you are COVID secure.
Please ensure any applications for House to House or Street Collections are emailed to: