We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

The current version of this website was launched in 2018, but individual elements of it may have been updated since then.

How accessible the site is

We know some parts of this website aren't fully accessible.

What to do if you have problems or queries

If you have any accessibility problems or feedback, please email us at webmaster@oldham.gov.uk.

If you need to contact us about any other issues, please use our contact us page.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Oldham council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

  • headings: some headings don't cascade inside some features on some web pages
  • link text: some pages contain the same link text going to different pages
  • YouTube: generated YouTube code is not HTML5 compliant

We intend to resolve these issues by September 2020.

Disproportionate burden

  • councillors, minutes and papers: documents that are supplied to us by other organisations will not be edited to make them accessible
  • planning portal: documents that are supplied to us by other organisations or members of the public will not be edited to make them accessible 

Content that's not within the scope of the accessibility regulations

  • PDFs / documents: many of our older PDF documents don't meet accessibility standards and may not be marked up so they're accessible to a screen reader. The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
  • video transcripts: many of our older transcripts before July 2019 may not be fully marked up

We intend to have a rolling programme to update our PDFs.

Systems to be reviewed for September 2020

  • Planning portal 
  • My Account 
  • Benefits calculator 
  • Payment portal
  • Change of circumstances 
  • Benefit claim and calculator 
  • Modern.gov 
  • Library catalogue
  • School admissions 
  • Events calendar 
  • Cemetery records form
  • Licensing portal
  • Lifelong Learning course finder 
  • Cadcorp maps 
  • Parking fines - fixed penalty notices 
  • Public rights of way register
  • Local welfare provision
  • Fly-tipping form
  • Pot holes form
  • Pest control form
  • School closures
  • Register a death form
  • Register a birth form
  • Cancel a registrars appointment form
  • Request a copy certificate form
  • MASH referral form
  • Property search

How we test the site

We re-assess a website or system for accessibility whenever it undergoes a major modification.

Page content is checked every time it is updated.

Accessibility

This website has been designed and built to adhere to the latest accessibility standards, making sure the site is as accessible as possible whilst maintaining a high level of usability.

Text size

The Oldham Council Web site has a standard text size of around 12 pixels.

You can adjust the font size for this site only:

Alternatively, you can ask your Web browser to consistently display text using a larger or smaller typeface. Please click on the link below to view the instructions from the BBC describing how you can do this:

Colour scheme

You can adjust the colour scheme for this site only:

Alternatively, you can set your Web browser to ignore the colours that we have used on this Web site. You can also ask your browser to use your own preferred colour scheme when viewing this site.

Please click on the link below to view the instructions from the BBC describing how you can do this:

Listen to our website

Browsealoud icon

We use the Browsealoud program to make our site more accessible to people with literacy and print disabilities and for those who have English as a second language. The program can translate our pages into a number of languages, 40 of which are spoken.

Browsealoud menu

Please be aware that these are automated translations by machine. They give you a sense of of the information rather than an accurate, trusted translation. If in doubt seek the services of a competent human translator.

Accessible Information Standard

The Accessible Information Standard is there to make sure that disabled people who use adult social care services (and their carers) have access to information that they can understand and any communication support they might need.