2. My Account support

The My Account Support Team can help you with:

  • Creating an account
  • Logging in
  • Registering for services

Contact

The My Account Support Team does not have access to your Council Tax, Benefit or Business Rates accounts. 

if you have an enquiry about Council Tax, benefits or Business Rates, you will need to contact the relevant team directly: 

  • Contact the Council Tax Team: 0161 770 6622 
  • Contact the Benefits Team: 0161 770 6633 
  • Contact the Business Rates Team: 0161 770 6677 

Re-registering

The ‘My Account’ platform has recently been updated to introduce new functionality and provide a better service. 

If you are an existing 'My Account' user, the first time you log in after the update you will need to re-register.

Common questions

No verification email received

If you do not receive a verification email to activate your account or reset your password, please check your spam folder to make sure it's not been picked up as spam. 

If it's not in your spam folder you can request another email is sent out by clicking on the "Send me another code" link.

Forgotten password

You can reset your My Account password:

You will receive an email with a verification code to reset your password.

If you don't receive this email please check your spam folder to make sure it's not been picked up as spam.

Problems adding Council Tax to your account

When registering to see details of your Council Tax account you will be asked to enter a reference number and answer a number of security questions relating to your account.

These details must match the information on your latest Council Tax bill.

If you are unable to answer some or all of these questions you can request for a PIN number to be sent out to you in the post.

When you receive your PIN number you will be able to add your account by logging into your account, going to 'My service' and clicking the 'Add using a PIN' button. 

Problems adding your Benefits account 

When registering to see details of your Benefits account you will be asked to enter your reference number and answer a number of security questions relating to your account. 

These details must match the information for the main claimant. 

If you are unable to answer some or all of these questions you can request for a PIN number to be sent out to you in the post.

When you receive your PIN number you will be able to add your account by logging into your account, going to 'My service' and clicking the 'Add using a PIN' button. 

Problems adding your Business Rates account 

When registering to see details of your Business Rates account you will be asked to enter your reference number and answer a number of security questions relating to your account. 

These details must match the information on your latest Business Rates bill.

If you are unable to answer some or all of these questions you can request for a PIN number to be sent out to you in the post.

When you receive your PIN number you will be able to add your account by logging into your account, going to 'My service' and clicking the 'Add using a PIN' button. 

Problems registering for landlord services

When registering for the Landlord service you will be asked to enter your creditor reference number and answer a number of security questions.

If you are unable to answer some or all of these questions you can request for a PIN number to be sent out to you in the post.

When you receive your PIN number you will be able to add your account by logging into your account, going to 'My service' and clicking the 'Add using a PIN' button. 

If you do not know your creditor reference number you can contact the Benefits Team who will be able to provide this over the phone or by email.   

  • Contact the Benefits Team: 0161 770 6633