2. My Account support
The My Account Support Team can help you with:
- Creating an account
- Logging in
- Registering for services
Contact
The My Account Support Team does not have access to your Council Tax, Benefit or Business Rates accounts.
if you have an enquiry about Council Tax, benefits or Business Rates, you will need to contact the relevant team directly:
- Contact the Council Tax Team: 0161 770 6622
- Contact the Benefits Team: 0161 770 6633
- Contact the Business Rates Team: 0161 770 6677
Common questions
No verification email received
If you do not receive a verification email to activate your account or reset your password, please check your spam folder to make sure it's not been picked up as spam.
If it's not in your spam folder you can request another email is sent out by clicking on the "Send me another code" link.
Forgotten password
You can reset your My Account password by using the forgot your password option on the My Account sign in page.
You will receive an email with a verification code to reset your password.
If you don't receive this email please check your spam folder to make sure it's not been picked up as spam.
Changing your email address
As your email address is also your username this cannot be changed.
You can however create a new account using your new email address.
If you do create a new account, you will need to add the services to your new account.
Please Note: If you have previously signed up for Paperless bills/notifications, you will need to do this again on your new account (See for Problems registering for Paperless billing/notifications for instructions).
How to view my paperless bills/notifications
If you have registered for paperless bills/notifications, you will be able to view your bill or notifications in the correspondence tab in the services’ summary page.
You can view, download or print as required. When printed, this will look identical to a bill/notification sent out in the post.
Please note that you will not be able see any bills or notifications issued before you registered for paperless billing.
Problems registering for Paperless billing/notifications
If your bill or notification is not available to view, this may be for one of the following reasons:
You have not received a bill since you registered for paperless billing/notifications - only bills or notifications issued after you register will be available to view.
You have set up a new account and are still subscribed to paperless billing on your old account – To unsubscribe, go to the paperless billing section on your old account and click unsubscribe. You can then register for paperless billing in your new account to view all future bills/notifications.
I’ve changed address but my Council Tax has not updated
If you have changed address, you must tell the Council Tax Team - Report a change of address.
If you have already informed the Council Tax Team and you have received a new bill, you will need to check if the Council Tax reference number on the bill is the same as the one you have registered to view on My Account. If it is not the same, you will need to add the new Council Tax account. To do this, go to My Services and follow the instructions to add additional accounts.
Problems adding Council Tax to your account
When registering to see details of your Council Tax account you will be asked to enter a reference number and answer a number of security questions relating to your account.
These details must match the information on your latest Council Tax bill.
If you are unable to answer some or all of these questions you can request for a PIN number to be sent out to you in the post.
When you receive your PIN number you will be able to add your account by logging into your account, going to 'My service' and clicking the 'Add using a PIN' button.
Problems adding your Benefits account
When registering to see details of your Benefits account you will be asked to enter your reference number and answer a number of security questions relating to your account.
These details must match the information for the main claimant.
If you are unable to answer some or all of these questions you can request for a PIN number to be sent out to you in the post.
When you receive your PIN number you will be able to add your account by logging into your account, going to 'My service' and clicking the 'Add using a PIN' button.
Problems adding your Business Rates account
When registering to see details of your Business Rates account you will be asked to enter your reference number and answer a number of security questions relating to your account.
These details must match the information on your latest Business Rates bill.
If you are unable to answer some or all of these questions you can request for a PIN number to be sent out to you in the post.
When you receive your PIN number you will be able to add your account by logging into your account, going to 'My service' and clicking the 'Add using a PIN' button.
Problems registering for landlord services
When registering for the Landlord service you will be asked to enter your creditor reference number and answer a number of security questions.
If you are unable to answer some or all of these questions you can request for a PIN number to be sent out to you in the post.
When you receive your PIN number you will be able to add your account by logging into your account, going to 'My service' and clicking the 'Add using a PIN' button.
If you do not know your creditor reference number you can contact the Benefits Team who will be able to provide this over the phone or by email.
- Contact the Benefits Team: 0161 770 6633