My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Oldham Council Privacy Notice

5. Legal basis for processing

We may collect personal information where:

  • You, or your legal representative, have given consent
  • You have entered into a contract with us
  • It is required by law (such as where this is mandated by statute or under a court order)
  • It is necessary to perform statutory functions (including law enforcement functions) 
  • It is necessary for employment related purposes
  • It is necessary to deliver health or social care services
  • It is necessary to protect you or others from harm (e.g.in an emergency or civil disaster)
  • It is necessary to protect public health
  • It is necessary for exercising or defending legal rights
  • You have made your information publicly available 
  • It is necessary for archiving, research, or statistical purposes
  • It is necessary in the substantial public interest for wider societal benefits and is authorised by law
  • It is necessary for fraud prevention and the protection of public funds
  • It is in our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override this.