My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

10. Automated decisions

If we make a decision which legally affects you by using a computerised system or programme that does not involve a human being, our service specific privacy notices will explain this.

Our guide to your data rights outlines the procedure to ask us for an automated decision to be reviewed by an appropriate officer.

Your data rights