My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

2. What this privacy notice is for

This notice explains how we use your personal information and tells you about your privacy rights and how the law protects you.

Each of our key service areas provide additional information about how we collect and use your information.

These notices explain: 

  • why we need your information 
  • categories of personal data
  • who else we obtain or receive it from
  • the legal basis for collection and the choices you have
  • who we share it with and why
  • whether decisions which legally affect you are made solely using machine based technologies
  • how long we keep your information
  • how to exercise your rights

These service specific privacy notices may be accessed here:

Privacy notices - How we use your information

Using our website

To find out more about our website terms and disclaimer:

Terms and disclaimer

Updating our privacy notices

We may update or revise our privacy notices at any time so please refer to the version published on our website for the most up to date details