My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Your home

2. Training

As a resident you are encouraged to develop the life skills needed to live independently by learning to budget, how to pay bills and claim benefits, form filling, cooking and cleaning, being a positive neighbour and developing support networks in the community.

These skills are not linked to accreditation but you will have to complete housing tenancy training before being offered a property by housing providers.

Sustainability

Whilst you are in supported housing and do have your own tenancy the aim is to provide you with a realistic idea of managing independently and help develop the necessary life skills needed for when you move on.

You are set up with payment plans that include their responsibility to pay bills, for example; water, TV licence and electric. We expect you to follow the tenancy agreement and abide by the “rules”.