My Account routine maintenance

The "My Account” system will be undergoing routine maintenance on 22 January 2020. This means that some services will be unavailable while this work is being carried out.

Affected services

Are you a care leaver?

A care leaver is someone aged under 25 and who has been looked after by a local authority either:

  • For at least 13 weeks between the ages of 14 and 16 (including your 16th birthday)
  • For 13 weeks after your 16th birthday
  • Or you were an Unaccompanied Asylum Seeker who is in the process of seeking leave to remain.

If you’re not sure, you can talk to your Personal Adviser to check if you qualify for this support. If you are a failed asylum seeker who is ‘Appeal Right Exhausted’ you will not be entitled to this support.

So please take a look around your area, where you’ll find lots of information in the sections about:

  • Health and wellbeing
  • Employment
  • Education and training
  • Getting involved
  • Accommodation
  • Finances
  • Your rights


Your first point of contact is to speak to your personal advisor: