Website maintenance - Thursday 18 July

We are carrying out some website maintenance on Thursday 18 July between 11am and 2pm. My Account and some online forms may be unavailable during this time. We apologise for any inconvenience caused.


Odour problems come in many forms, these could be day to day smells for example cooking at commercial premises or one off instances of petrol odours, gas, solvents etc. which may require immediate attention.

For many people, odours effecting the use of their properties is a source of irritation and stress that can interfere with the use of individuals home.

Frequently, problems regarding odour can be resolved informally by politely explaining the problem to the maker and trying to come to a compromise. However, this informal approach may not always be successful.

If you are experiencing problems relating to gas or petrol these need to be reported immediately.

We cannot take action where odour is caused by cooking smells from a normal domestic property or by cigarette smoke travelling between properties.


Household and commercial waste must not be burnt please get rid of your rubbish responsibly.

If a fire is dangerous, phone 999.

Report smoke from domestic or commercial premises

Dust and grit

Dust and grit can often be a source of irritation for residents when interfering with the use of individuals property. Common complaints relate to dust and grit arising from construction sites when renovation work is taking place.

We advise that you contact the company causing the issue directly to see if a resolution can be found informally.  However, where this is not possible or it is ineffective you should contact us.

We will investigate complaints relating to dust and grit arising from constructions sites, commercial premises and domestic properties.

We are able to serve a Statutory Nuisance Abatement Notice if the problem could cause a health risk or nuisance.  Failure to comply with a Notice is an offence and legal proceedings may result.