Complaints or feedback about the Council | Complaints or feedback about the Council | Oldham Council
Sunday 11 December - online and telephone payments unavailable

Between 6am and 11am, our online and telephone payment systems will not be available, due to essential maintenance work. We apologise for any inconvenience this may cause

Service requests

If you are contacting the council to request a service, such as the collection of waste or highway maintenance, you will need to contact the relevant department directly. 

The quickest way to do this is to search this site for the service you need and use the contact details on that page.

Your query will be routed directly to staff in that service area who can help.

Complaints

Oldham Council is committed to providing consistently high-quality services, however, we do recognise that sometimes, things do go wrong. We welcome feedback from our residents and use the information we receive to:

  • Continuously improve the standard of services we provide
  • Put things right when they have gone wrong
  • Understand when things have gone particularly well

If you are contacting the council to request a service, such as reporting a missed bin collection, requesting information about your council tax account, or reporting a repair that is required to a highway, you are asked to make contact with the relevant service directly. Similarly, if you have not yet discussed your concerns with the service concerned, you are asked to make contact with that service in the first instance; this is because where services are made aware of an issue, they are often best placed to resolve it quickly and effectively. 

If you have already contacted the service involved and you feel they have been unable to resolve your concerns, you may wish to make a complaint via the council’s complaints team. 

The complaints team offers a predominantly online service and residents are asked to make a complaint using the ‘Make a complaint or provide feedback’ link at the end of this page; alternatively, an email may be sent to:

Complaints can also be submitted in writing to:

Complaints Team
Level 3 
Civic Centre 
West Street 
Oldham 
OL1 1XJ

Privacy Notice - Complaints and Customer Feedback

We recognise that some residents may not be able to submit their complaints in writing. Residents that are unable to access the internet or submit their complaints in writing can use the call back service offered by the complaints team by telephoning 0161 770 8122. The complaints team aims to return all calls within 2 working days. 

Make a complaint or provide feedback