Oldham Council is committed to providing consistently high quality services, and although the majority of the time our services are provided to very high standards, occasionally things do go wrong.

We welcome feedback from our customers and complaints are a valuable source of information to help us to:

  • Continuously improve the standard of services
  • Understand when things have gone particularly well
  • Put things right when they have gone wrong
  • Learn from mistakes

The council treat all complaints very seriously and they are recorded and reported on.