My Account maintenance: 7pm Monday 26th - 6pm Tuesday 27th January

The My Account system and some online forms will be unavailable from 7pm January 26th to 6pm January 27th while we carry out some routine maintenance. We apologise for any inconvenience caused.

Affected services

3. Loan sharks

A loan shark is an illegal money lender who operates without a licence from the Office of Fair Trading.

Loan sharks often target vulnerable people. They work alone, or have a tight group of collectors.

How to spot a loan shark

  • Illegal money lenders generally start out being friendly, and are often heard of through a friend, but can change very quickly as soon as payment is missed.
  • Frequently illegal money lenders offer little or no paperwork (agreements, payment books, receipts).
  • If you do sign paperwork, they may not give you a copy (as required by the Consumer Credit Act 1974).
  • Often illegal money lenders do not tell the victims the interest rate, they can add extra charges or increase the amount despite the victims making regular payments.
  • They often accept payments in cash and collect weekly.
  • They will often refuse to tell victims when they will finish paying or how much they still owe.
  • Illegal money lenders may take passports, driving licences, benefits cards, bank cards or other items as security for the loan.
  • Sometimes illegal money lenders make their victims feel threatened and intimated or are violent towards them.

Report a loan shark

If you suspect a loan shark is working in your area, contact the confidential advice line:

Find out more