Trading standards

Trading Standards and Consumer Services ensures a fair and safe marketplace for the protection of consumers and honest businesses.

The service has eight objectives:

  1. Prevent people being the victims of commercial crime in their own home
  2. Disrupt traders operating in the informal economy
  3. Prevent harm to children and nuisance caused by young people from access to restricted goods
  4. Promote social responsibility in licensed premises
  5. Ensure safe passenger journeys, in safe high quality licensed vehicles with safe licensed drivers
  6. Ensure fair competition through goods and services being accurately measured, correctly described and priced
  7. Prevent unsafe goods from entering the market place
  8. Ensure informed and reliable food choices for consumers

Consumer advice

For consumer advice and support visit the Directgov website.


Trading Standards Team

Contact the team to complain about unfair treatment, breach of rights, or to get advice.

Tel 0845 404 0506