My Account routine maintenance

The "My Account” system will be undergoing routine maintenance on Thursday 24 May between 7am and 5pm. This means that some services will be unavailable during this time.

Affected services

If you have a complaint about goods or services which you have purchased you should...

Step One: Check Advice Guides

Check the Advice Guides on the Citizens Advice website for information on your rights and how to take action.

Step Two: Contact the Consumer Helpline

If you have not found the answer to your problem in the advice guides, then contact the trained advisors at the Citizens Advice Consumer Helpline.