If you have a complaint about goods or services which you have purchased you should...
Step One: Check Advice Guides
Check the Advice Guides on the Citizens Advice website for information on your rights and how to take action.
Step Two: Contact the Consumer Helpline
If you have not found the answer to your problem in the advice guides, then contact the trained advisors at the Citizens Advice Consumer Helpline.
- Phone: 0808 223 1133
- Consumer Complaint Form - Citizens Advice website