My Account Services offline from 5pm Thursday 5 March - Tuesday 10 March

Some My Account services will be unavailable from 5pm Thu 5 March to Tue 10 March while we calculate Council Tax bills and Housing Benefit awards for 2026/27. We apologise for any inconvenience.

Affected services

Make a complaint

If you have a complaint about goods or services which you have purchased you should...

Step One: Check Advice Guides

Check the Advice Guides on the Citizens Advice website for information on your rights and how to take action.

Step Two: Contact the Consumer Helpline

If you have not found the answer to your problem in the advice guides, then contact the trained advisors at the Citizens Advice Consumer Helpline.