My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Make a complaint

If you have a complaint about goods or services which you have purchased you should...

Step One: Check Advice Guides

Check the Advice Guides on the Citizens Advice website for information on your rights and how to take action.

Step Two: Contact the Consumer Helpline

If you have not found the answer to your problem in the advice guides, then contact the trained advisors at the Citizens Advice Consumer Helpline.