Website maintenance - Thursday 18 July

We are carrying out some website maintenance on Thursday 18 July between 11am and 2pm. My Account and some online forms may be unavailable during this time. We apologise for any inconvenience caused.

2. What is noise nuisance?

There is no legal definition of what is a statutory noise nuisance is, but for the Council to investigate a complaint, you would need to show how it impacts upon your health or quality of life.

To be a nuisance, the following factors are considered:

  • Disturbance – the noise must interfere with your enjoyment of living in your home, for example, by preventing you sleeping or reading
  • Loudness – the louder the noise the more likely it is to be a nuisance
  • Duration – the longer the noise goes on for the more likely it is to be a nuisance
  • Occurrence - the more often the noise occurs the more likely it is to be a nuisance
  • Time of day – noise can be a nuisance at any time of the day or night
  • Type of noise – the more annoying the noise (e.g. a whistle or whine) the more likely it is to be a nuisance
  • Locality – people living in different areas (e.g. town and country) can expect to hear different types and levels of noise
  • Your sensitivity - if you have above average sensitivity to noise then the law may not consider the noise a nuisance.

What we don't investigate

We can only investigate noises that are not part of normal daily living. As upsetting as it may be we do not investigate noises such as:

  • Domestic appliance noise (e.g. vacuum cleaner, washing machines)
  • Moving furniture
  • Children playing/running up and down the stairs
  • Dropping objects
  • Intermittent banging/slamming of doors