Coronavirus: National lockdown

Stay home. Only go out for food, medical reasons, exercise, education or work. Avoid travel unless essential. You must work from home if you can. Schools and essential shops will remain open.

Coronavirus: Information and advice

We know that this is a difficult time for many of our residents and that the coronavirus is having a significant impact on the economy.

Your Council Tax pays for essential services in Oldham including Social Care. If your circumstances have not changed, it is really important that you continue to make the payments as set out on your bill.

Up to £150 discounts for working-age people receiving Council Tax Reduction

People of working age who are entitled to Council Tax Reduction in 2020/21 receive an additional reduction in their Council Tax payments of up to £150. If your total bill for the 2020/21 financial year is less than £150 your bill will be reduced to zero.

You don’t need to contact us or do anything

This hardship payment will automatically be awarded to you if you qualify.

Difficulties paying

If you are struggling to pay your Council Tax, we wanted to make you aware of the support available and how the Council can help you if you have been affected.


Make sure that you have claimed all the benefits that you are entitled to.

For working age families:

Payment plans

Special payment plans can be agreed on request.

Overdue Council Tax

Enforcement Agent (bailiff) visits to collect overdue Council Tax have been suspended until the end of June 2020.

Exceptional Hardship Payments

The Exceptional Hardship Payments scheme is available to help those experiencing severe financial hardship in paying their Council Tax:


If you receive a reminder about your Council Tax, we strongly encourage you to contact us as soon as possible if you are struggling to pay, so that we can discuss payment arrangements and ensure you are getting all the benefits, discounts, exemptions you are entitled to.

The Government has also issued advice for those who are struggling to pay essential bills because of coronavirus.

Our team will help ensure you receive support and advice about payment arrangements and want to help. Please contact us via email at rather than by telephone as our Contact Centre is receiving high levels of calls. We will come back to you as promptly as possible.

Independent advice

For free independent money and debt advice you can contact any of the following organisations for help and support:

  • StepChange Debt Charity providing free advice when dealing with problem debts
  • Citizens Advice for help with budgeting and managing your money. Oldham CAB also provide face to face support within the borough
  • Money Advice Service A Government service providing free and impartial money advice
  • National Debt line free confidential and independent advice on how to deal with debt problems
  • MoneyAware providing advice and information to help people from falling into problem debt

For further advice on managing your money, you can visit making the most of your money