Christmas hours

Check when Council Services will be closing over this Christmas period.

Christmas hours

Housing Repairs

If you're a tenant and need repairs to your home, please get in touch with your housing provider from the list below.

If you need a repair at your FCHO home, reporting it is easy. Use the MyAccount portal 24/7, 365 days a year

There are lots of ways you can report your repair to us:

Our phone lines are open 24 hours a day, seven days a week for emergency repairs.

  • Send us a private message on Facebook or Twitter (please do not publicly share personal information over social media).
  • Visit our reception which is open to the public Monday to Friday, from 9.30am to 4.30pm.
  • You can find the details of our offices here

You can contact us using the online repair form below, we aim to respond to all enquiries within 3 working days.

If you would like a faster response we have a Live Chat facility through Chatabot, where you can communicate directly with us Monday to Friday between 8am and 6pm.

We’ll fix or make an emergency repair safe within 24 hours.

If you need a repair to your home, you can report this to us in several ways.

Repairs by Private Landlords

When you rent a property from a private landlord, your landlord is required by law, to comply with housing repairs to the property.

Advice and information

Mould and damp in the home 

Mould and damp in your home can cause serious health problems including allergies, or trigger asthma attacks.

Neighbouring property causing damage to your home

What to do if your neighbour's property is defective and causing problems for your property.

Let us know about someone sleeping rough

The details you provide will help support services find the individual and connect them to support.

Report an empty home

Help the Council keep neighbourhoods safe and cared for by reporting empty homes.