My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

This guidance is intended for organisations/agencies when providing a service to asylum seekers and refugees.

It has been drafted to give an overview of specific services available to asylum seekers and refugees and also outlines the criteria for accessing mainstream services, as this can be limited in the case of some asylum seekers. 

Contact

Should any services wish to add further information, or amend existing entries, please email Ann-Marie McGinn: