My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

2. Properties left empty by a deceased person

An unoccupied property is exempt if the person who was liable to pay Council Tax has died, the property has remained unoccupied since the date of death, and probate has not been granted.

Exemption continues for up to 6 months after the grant of probate or after the letters of administration have been made.

Where there are other residents in the property, no exemption can be applied. Where a property is owned jointly, the death of one joint owner does not enable this exemption.