My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Mental Health Advocates

4. Care Act Advocacy

Independent Care Act advocates support people to understand their rights under the Care Act and to be fully involved in decisions about any care and support they need.

This includes local authority assessments, care reviews, care and support planning, and safeguarding processes.

Further information on this service can be found at

The service is provided by VoiceAbility.

How to make a referral to our service:

If you are unsure if you qualify for an advocate, you can:

  • Phone: - 0300 303 1660 Open 9am – 5pm Monday – Friday (outside these hours voicemail)
  • Webchat - click on “Chat with an Advocate”