My Account Services offline from 5pm, Thursday 29 February 2024

Some My Account services will be unavailable until 5 March, while we calculate the annual Council Tax bills and Housing Benefit awards for 2024/25. We apologise for any inconvenience caused.

Further information

1. Organisations that offer support


  • General switchboard (24 Hours): 101
  • In an emergency (24 Hours): 999
  • Specialised Unit (office hours): 0161 856 4551 or 4555

Social Services

  • Emergency Duty Team (Out of Hours): 0161 770 6936
  • Children and Adults Multi-Agency Safeguarding Hub (Office Hours): 0161 770 7777

Specialist Independent Domestic Violence (including Honour Based Violence) Service 

Oldham has a team of specialist Independent Domestic Violence Advisors in addition to a specialist Officer who deals with cases of so called honour based violence (including forced marriage and FGM).

The team can offer emotional and practical support to victims and survivors, including;

  • Provision of an outreach service
  • Support from the point of crisis
  • Assessment of risk level and development of safety plans
  • Support with civil and criminal justice matters
  • Advocating on behalf of victims

The team can be contacted through Early Help:

  • Phone: 0161 770 1572.

The team only operates Monday to Friday during normal work hours (9am-5pm).

Out of hours support

  • National Helpline (24 hours): 0808 2000 247
  • Greater Manchester Police on 101 or 999 in emergencies

Early Help Service 

The Early Help offer is available for all residents who have needs or issues at whatever level of complexity; the offer is inclusive and is available to individuals and families who have many problems, as well as to those who just need a little support, advice or signposting.

The approach in Early Help is to work with all the presenting issues rather than pass people around services and systems that we have created, which cause more confusion and delay for families.

Early Help works with a multitude of issues including; homelessness and eviction, work and skills, substance misuse, mental health, school behaviour and attendance and relationship issues.

Early Help is accessed via the single point of contact in the MASH (Multi Agency Safeguarding Hub). Alternatively, you can contact the MASH by telephone on 0161 770 7777.


  • Threshold Women's Services Helpline (24 hours): 0161 628 4991
  • National Helpline (24 hours): 0808 2000 247
  • National Centre for Domestic Violence Legal Advice Line can provide help with injunctions (24 hours): 0844 8044 999

Specialist Support

MALE (Men’s Advice Line & Enquiries): 0808 801 0327
Galop (LGBT Services): 0800 999 5428
RESPECT (for perpetrators of domestic violence and abuse): 0808 802 4040

Specialist Support for Children and Young People

Healthy Young Minds Oldham

Healthy Young Minds Oldham (formerly CAMHS) offers specialist services to children and young people who are experiencing mental health and emotional wellbeing difficulties.

For further details and information on how to access the service please visit the Healthy Young Minds website.

The Children’s Society

The service is for children and young people aged 5–19 who have experienced or are currently exposed to sexual or domestic abuse and who live in Manchester, Oldham or Rochdale.

For further details and information on how to access the service please visit the Children's Society website.


  • Nobody should have to experience domestic abuse in their home 
  • If it’s happening, it’s not your fault
  • Domestic abuse doesn’t always involve physical violence – it can also include bullying and threats
  • You can always speak to a counsellor about what's going on
  • If you’re in danger call 999.

To talk to somebody in confidence telephone 0800 1111 

For further details and information about Childline please visit the Childline website.


If you think a child is in immediate danger contact the police on 999.

If you're worried about a child, but unsure contact our helpline on 0808 800 5000, without delay.  

You can discuss your concerns with our trained counsellors who will assess the information you give them and can take action on your behalf, if necessary.

For further details and information about the NSPCC please visit the NSPCC website.


For information and advice about emergency accommodation or moving home because of domestic abuse contact the Housing Options Team:

Local Agencies

Oldham Citizen’s Advice Bureau: 0300 330 9073


The following provide information, advice and support on living with or trying to escape an abusive relationship.