My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

2. Domestic abuse helpline

Don’t ignore it, report it 

Everyone has the right to be safe and happy, if you’re living with an abusive partner help and support is available.

Our helpline is available Monday – Friday, 9am to 5pm (answerphone service outside these times): 

  • Phone: 0161 770 1572

National help line

Or you can phone the national free, 24-hour helpline:

  • Phone: 0808 2000 247

Online help:

For online advice, visit: