6. Cancelling your contract

During the year, if your business closes down, goes into liquidation or you need to cancel your contract with us for any other reason, please get in touch as soon as possible. We will review your individual circumstances but please note that you may be required to make a payment.

If you stop payment without making us aware of your circumstances, we may begin legal proceedings to recover monies owed for the rest of your contract.

This can be avoided if you let us know your circumstances. 

Contact us:

Administration charges

Please note, that we have the right to charge the following administration fees.

  • £30 – fee for making any amends to your contract through the financial year. 
  • £30 – fee for redelivery of any bin/s after suspension.
  • £30 – fee for an additional collection of your bins (plus the one-off weekly cost of collecting your bin).
  • £30 – fee for additional resource and/or collection due to over heavy or contaminated bins

Please note, these charges do not apply during the cancellation period.

Weight Limit

Please note that although we don’t impose any weight restrictions within your waste containers, we do have a maximum lifting capacity on the vehicle lifting equipment.

These are for 140 litre and 240 litre bins 95kg for 360 litre bins, 136kg and for 770 litre and 1100 litre bins 500kg.

Should your bin exceed these weight limits it will be your responsibility to reduce the waste in the bin so that it can be emptied.