My Account routine maintenance

The "My Account” system will be undergoing routine maintenance on Wednesday 19 December, between 7am and 5pm. This means that some services will be unavailable during this time.

Affected services

What to do if your drains are blocked

Responsibility for the clearance of blockages in and repairs to private drains usually lies with the property owner.

Check first to see if you are covered by any insurance schemes you may have.

If you cannot clear the blockage yourself, you can contact a specialist drainage contractor or plumber to clear the drain and/or carry out any repairs.

If your neighbours are also affected then the problem is likely to be with the sewer and responsibility lies with United Utilities. Use the United Utilities sewers and drains explained, to find out whether a sewer or drain is public or private. We have certain powers to force owners to deal with drainage issues on privately owned land.

If you are a tenant you should contact your landlord or Housing Association who is responsible for fixing the problem. Give them the opportunity to resolve the problem before contacting us.

Blocked gullies