My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

If you suspect someone is claiming benefits to which they may not be entitled, please tell the Counter Fraud Team about it.

You can report someone in a number of ways, and you do not have to give your name.

Please give as much detail as possible, no matter how trivial you think it may be. The more information you give, the better the chance of a successful investigation.

Outside the Oldham area

Report benefit fraud outside the Oldham area:

P.O. Box 647
Preston, PR1 1WA
Phone: 0800 328 6340

What happens to your report?

We look at every report we receive and decide if there is enough information to start an investigation.

Additional information is gathered about the suspect from a wide range of sources, such as utility companies, banks and building societies.

The Benefit Counter Fraud Team investigates and establishes the facts. Where appropriate they take action (including the withdrawal of benefits or starting a criminal prosecution).

If the investigators believe that the person has committed an offence then that person will be invited to attend a formal interview under caution.

Unfortunately we cannot comment on cases under investigation. So if you report someone we will not be able to update you on how the investigation is proceeding.