Access to your personal information | Your data rights | Oldham Council
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2. Access to your personal information

Coronavirus update

The Information Commissioner’s Office has recognised the unprecedented challenges all are facing during the coronavirus (COVID-19) pandemic and that people may experience delays when making requests for information during the pandemic.

Whilst you are still able to make a request, we ask that you consider if the information is required at this time or if the request could be made at a later date. If you do make a request, please be aware that your response may not be complete in whole or in part.

This is due to government wide measures to prevent the spread of COVID-19. Oldham Council is currently handling a large volume of business-critical work aimed towards the protection and safeguarding of residents during the COVID-19 outbreak, and as such the business area may not be able to respond to your request within the expected timeframe or provide full information for the completion of your request.

You may request a copy of the personal information we hold about you.

Requests to access personal information must be written to:

Information Manager
Civic Centre
West Street
Oldham, OL1 1UG
information.manager@oldham.gov.uk

Please state your name and date of birth, and it is helpful to be as specific as possible about the information required, eg, reference to dates or events relevant to the enquiry.

Requests (except where the law permits) must be responded to in no more than one calendar month from receipt of the request subject to proof of identity and a clear description of the data requested.

In principle individuals have a right to be given a copy of all the information contained in their files. The main exceptions are:

  • If the information on a file identifies other people (that information will be removed unless the third parties have agreed to the disclosure)
  • If the disclosure of the information risks serious harm to the physical or mental health of the data subject/any other person
  • If the individuals entitled to access has expressly asked that some or all of the information should not be disclosed (e.g. to the agent acting on their behalf) or if a third party have provided information on the assumption that it will not be disclosed
  • If it would hinder the prevention and detection of crime or the prosecution or apprehension of offenders to provide the information.

Further information and support is available to help you access your health and social care personal file.