My Account Services offline from 5pm, Thursday 29 February 2024

Some My Account services will be unavailable until 5 March, while we calculate the annual Council Tax bills and Housing Benefit awards for 2024/25. We apologise for any inconvenience caused.

Further information

Help to apply for benefits

The Welfare Rights Service provides free advice and support about:

  • Benefit entitlement advice
  • Assistance completing benefit forms
  • Mandatory reconsideration
  • Appeals
  • Tribunal

Contact

How it works

When you get in touch, the Contact Centre will offer basic advice on benefit issues and (where necessary) make a referral to a Welfare Rights Officer.

Where a referral is made, a Welfare Rights Officer will contact you as soon as possible.

Role of the Welfare Rights Service

The advice given by the service is completely independent, impartial and free.

The service recognises that individuals must make their own decisions and that the role of the service is to give people information to be able to exercise their rights.

We will actively promote the take-up of benefits so that the residents of Oldham are aware of their rights and do not miss out on their entitlements. 

New money guidance from Money and Pensions Service

The Money and Pensions Service (MaPS) has launched new guidance to help people manage changes to the cost of living. Its focus is on people who have not yet missed payments on their bills or credit commitments, but who are at serious risk of doing so.

The guidance on its MoneyHelper website helps people manage their money in uncertain times.

These resources and tools are aimed to help with:

For people who are already missing payments on their bills or credit commitments, then free debt advice services are available via MaPS’ advice locator tool.

General advice

You can contact the Benefits Service for advice about:

  • Council Tax
  • Benefits
  • Your application and payments

Contact

Are you struggling? We can help

It's ok to reach out for help if you need it. 

We know it's a difficult time for many so please be aware support is available for you.