Support Group
Brokerage Firm · In-Home Service - Direct Payments Team - Payroll - Pensions - Support

Referral details

Generally a referral is required from your Social Worker, if you wish to chose ILBP as your broker, you can let your Social Worker know and they will send us a referral form. You are also welcome to contact us yourself, if you have any questions.
Suite 8, Station House, New Hall Hey Road, Rawtenstall, Rossendale, BB4 8LJ

Contact phone

01706 249 595

Contact email


Any age

Opening times

Monday to Friday 9am - 5pm


We are a small friendly team with over 10 years’ experience in managing Direct Payment/Personal Health Budgets and pride ourselves on excellent customer service. We offer a service which allows you to retain full choice and control of your care needs while relieving you the stress of the day-to-day tasks involved in managing your budget.

Managed Account:
We will arrange a meeting to discuss our service and get an idea of your care needs.
We will open an individual bank account to receive your Direct Payment/PHB. We will ensure your carer or care agency is paid on time per our payment schedules. We will ensure all payments are made on time to HMRC. We will complete all audits with the Council/CCG in a timely manner.

Payroll Service:
We will ensure all relevant paperwork is completed to meet compliance with HMRC and the Pensions Regulator. We will process wages for your carer and provide you with the details needed to make payment to them and any tax owing to HMRC. We will keep an electronic record of your carers wages and amounts owing to HMRC to provide to the Council/CCG to meet audit requirements.

We will help you find a carer or care agency to provide the care you need. Once the right support is found we will continue working with you to make sure all your needs are met. Our aim is to maintain an excellent relationship and good understanding of your needs.

Prices (excluding vat):
Managed Account - £12.00 per week
Payroll Only Service - £6.00 per week + £40.00 set up fee
Recruitment - £100.00 per job advert

Updated: 18/07/2023