Our dedicated service for households looking for a little extra help and support during a power cut.
Advice and support
Accessible to all.
Contact phone
105 or 0800 195 41 41Contact email
Extracare@enwl.co.ukDescription
We know every household’s needs are different - that’s why our Extra Care support is led by you. Our flexible approach means we can act to support a variety of challenges your household faces, with a personal and supportive service.
You're eligible to join our Extra Care register if you:
- have reached your state pension age
- are disabled or have a long-term medical condition
- are recovering from an injury
- have a hearing or sight condition
- have a mental health condition
- are pregnant or have young children
- have extra communication needs (such as if you don’t speak or read English well)
- need to use medical equipment that requires a power supply
- have poor or no sense of smell
- would struggle to answer the door or get help in an emergency.
If you'd like to leave the Extra Care register, please complete our short form.
Updated: 12/09/2023