My Account routine maintenance

The My Account system for Business Rates will be undergoing routine maintenance from 18 — 21 February 2020.

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Help applying for benefits

The Welfare Rights Service provides free advice and support about:

  • Benefit entitlement advice
  • Assistance completing benefit forms
  • Mandatory reconsideration
  • Appeals
  • Tribunal


How it works

When you get in touch, the Contact Centre will offer basic advice on benefit issues and (where necessary) make a referral to a Welfare Rights Officer.

Where a referral is made, a Welfare Rights Officer will contact you as soon as possible.

Role of the Welfare Rights Service

The advice given by the service is completely independent, impartial and free.

The service recognises that individuals must make their own decisions and that the role of the service is to give people information to be able to exercise their rights.

We will actively promote the take-up of benefits so that the residents of Oldham are aware of their rights and do not miss out on their entitlements. 

General advice

You can contact the Benefits Service for advice about:

  • Council Tax
  • Benefits
  • Your application and payments


To speak to someone face-to-face you can drop into Access Oldham.