My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Changes to any of the following may affect your benefit and you will need to tell the Council:

  • Address
  • Landlord
  • Rent
  • Who is paid the benefit
  • Income or employment
  • Personal details e.g. name
  • Partner
  • Details of people in household

Report a change of circumstances