If you or someone else is at immediate risk of becoming homeless please call: 0161 770 4605.
What’s happening?
I have nowhere to sleep tonight
I have experienced this before
Contact Housing Options and Shelter for advice and support.
Housing Options
Support and advice about applying for social housing across Oldham.
- Email: housing.register@oldham.gov.uk
- Phone: 0161 770 4605
Shelter
Housing, homelessness and money information, advice, support and advocacy services.
- Phone: 0808 278 7803
This is the first time I’ve had nowhere to sleep
Contact the Homelessness Prevention Team and Shelter.
Homelessness Prevention Team
- If you have a homeless prevention officer, contact your named officer.
- If you do not have a homeless prevention officer, complete the online form on the council website or call 0161 770 4605.
- If you have seen someone sleeping rough, let us know by filling in the online form on the council website.
Shelter
- Phone: 0808 278 7803
I don’t feel safe where I am living now and I need to leave
I live in a privately owned or rented house
Contact Housing Options, Citizens Advice Oldham or Shelter.
I live in temporary accommodation
Contact your Homeless Prevention Officer, Citizens Advice Oldham or Shelter.
Housing Options
- Email: housing.register@oldham.gov.uk
- Phone: 0161 770 4605
Citizens Advice Oldham
Housing, homelessness and money information, advice, support and advocacy services.
- Phone: 0808 278 7803
Shelter
Housing, homelessness and money information, advice, support and advocacy services.
- Phone: 0808 278 7803
I’ve got somewhere to live now but I’m going to be made homeless
This includes if:
- you are being evicted by your landlord
- your friends or family have asked you to leave
- your relationship has ended
Contact Housing Options, Citizens Advice Oldham or Shelter.
Housing Options
- Email: housing.register@oldham.gov.uk
- Phone: 0161 770 4605
Citizens Advice Oldham
- Phone: 0808 278 7803
Shelter
- Phone: 0808 278 7803
I’m worried about the condition of my rented property, including disrepair, damp or mould
A new issue has appeared
Contact your social housing provider, landlord or letting agent first.
An existing issue has got worse
Contact your social housing provider, landlord or letting agent first.
My landlord or housing provider has not dealt with the issue
Contact the Tenancy Relations Service, Environmental Health, Citizens Advice Oldham or Shelter.
Social housing providers, your landlord or letting agent
Contact the provider of your home in the first instance if you are experiencing issues with your property. Contact your provider directly if you are worried about repairs, damp or mould.
Tenancy Relations Service
If you rent your home from a private landlord and have questions about your rights, or if there is something you are worried about and need advice or information.
- Email: tenancy.relations@oldham.gov.uk
- Phone: 0161 770 4605
Environmental Health
If your landlord is not carrying out repairs after you have reported them. The team can also support with issues relating to HMOs, damp and mould.
- Email: ENVhealth@oldham.gov.uk
- Phone: 0161 770 2244
Citizens Advice Oldham
- Phone: 0808 278 7803
Shelter
- Phone: 0808 278 7803
I live in temporary accommodation and need help to pay for a bond for a private rented property
Contact Move on Support, the Bond Scheme or Shelter.
Move on Support
Move on support officers provide support to residents moving on from temporary accommodation. Contact your allocated officer for advice.
Bond Scheme
The Bond Scheme may be able to assist with rental deposits.
Do not pay anything, including a holding deposit, to your potential landlord until you have spoken to the Bond Scheme Officer.
Shelter
- Phone: 0808 278 7803
I want to apply for social housing
Contact Housing Options for help with applying and checking if you qualify.
Housing Options
- Email: housing.register@oldham.gov.uk
- Phone: 0161 770 4605
I’ve applied for social housing, but I haven’t been allocated a home yet
Contact Housing Options or Shelter for advice.
Housing Options
- Email: housing.register@oldham.gov.uk
- Phone: 0161 770 4605
Shelter
- Phone: 0808 278 7803
I need help to heat my home
Contact Warm Homes Oldham, the Support and Inclusion Team or Citizens Advice Oldham.
Warm Homes Oldham
The team offer advice on how to reduce energy use and switching energy providers. They can also provide small emergency energy payments based on your circumstances.
- Email: warmhomes@oldham.gov.uk
- Phone: 0800 019 1084
Support and Inclusion Team
Support to maximise income, including budgeting support and checking if you are receiving the financial support you are entitled to.
- Oldham Council Helpline: 0161 770 7007
Citizens Advice Oldham
- Phone: 0808 278 7803
I need help to pay my rent or mortgage
Contact Warm Homes Oldham, the Support and Inclusion Team, Citizens Advice Oldham or Shelter.
Warm Homes Oldham
- Email: warmhomes@oldham.gov.uk
- Phone: 0800 019 1084
Support and Inclusion Team
- Oldham Council Helpline: 0161 770 7007
Citizens Advice Oldham
- Phone: 0808 278 7803
Shelter
- Phone: 0808 278 7803
I’m experiencing issues with my neighbour
This includes noise, large amounts of rubbish in gardens, or if someone else’s home is causing damage to yours.
Contact Environmental Health, Citizens Advice Oldham or Shelter.
Environmental Health
- Email: ENVhealth@oldham.gov.uk
- Phone: 0161 770 2244
Citizens Advice Oldham
- Phone: 0808 278 7803
Shelter
- Phone: 0808 278 7803
Social housing: Housing Options team
Who meets the criteria for social housing?
Anyone can apply.
We have a housing allocation scheme, available on our website, to make sure that we are fair and prioritise residents who are most in need. This includes your health, household income and whether you are at risk of harm where you are currently living.
There is a large shortage of social housing across the country and homes only become available when new ones are built or when a resident decides to leave.
It can take many years for a home to become available based on your circumstances, so it’s worth exploring the options available to you, including private rented properties.
How do I apply for social housing?
Complete the online application and share all the evidence we need to process it.
Share as much information as you can, as this is used to decide if you will be added to the waiting list.
What happens after I have applied?
It can take up to 12 weeks for your application to be reviewed.
It will take longer if you have not shared all the evidence we need.
We will contact you on the email address you gave on your application to let you know whether you will be added to the waiting list.
What happens if my application was not successful?
Unfortunately, you do not meet the criteria based on the information you shared.
You can appeal within 10 days. Information on how to do this will be shared when we contact you.
What happens if my application was successful?
You will be able to apply for a house. This is called bidding.
You will also be given a priority. This is called banding. There is more information on banding on our website.
You will be given information about how to bid online and you will need to check up to 3 times a week.
You will only be able to bid for homes that meet the size you need.
Other residents will be bidding, and the house will be offered to the person in most need.
Bidding on all types of homes, including flats and houses in all locations in Oldham, will increase your chances of successfully being allocated a home with one of the social housing providers.
Contact Housing Options
Email: housing.register@oldham.gov.uk
Phone: 0161 770 4605
All support services
Housing Options
Support and advice about applying for social housing across Oldham.
Email: housing.register@oldham.gov.uk
Phone: 0161 770 4605
Homeless Prevention Officer
The person from the Housing Options Team supporting you if you are at risk of becoming homeless.
Tenancy Relations Service
Support and advice for residents living in private rented accommodation and landlords.
Email: tenancy.relations@oldham.gov.uk
Phone: 0161 770 4605
Warm Homes Oldham
Support to heat your home, including emergency payments, heating and insulation improvements.
Email: warmhomes@oldham.gov.uk
Phone: 0800 019 1084
Environmental Health Team
Support and advice including concerns around damp and mould, neighbour issues or a landlord not acting on your request to undertake repairs.
Email: ENVhealth@oldham.gov.uk
Phone: 0161 770 2244
Support and Inclusion Team
Support to maximise income, including budgeting support and checking if you are receiving the financial support you are entitled to.
Oldham Council Helpline: 0161 770 7007
Social housing providers, your landlord or letting agent
Contact the provider of your home in the first instance if you are experiencing issues with your property.
Contact your provider directly if you are worried about any issues with your home, including repairs, damp and mould.
Citizens Advice Oldham
Housing, homelessness and money information, advice, support and advocacy services.
Phone: 0808 278 7803
Shelter
Housing, homelessness and money information, advice, support and advocacy services.
Phone: 0808 278 7803
Move on Support
Supporting residents moving on from temporary accommodation.
Bond Scheme
Assistance with rental deposits.
Email: OldhamBondScheme@oldham.gov.uk