My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

The information provided will be held securely and used for the purposes of administering your / your child’s membership and ensuring important information is available in the event of an emergency, i.e. emergency contact details, medical conditions.  

We will provide anonymous, aggregated data to various organisations that we work with including the DfE, Arts Council England and the GM Music Hub.  The information you provide may be shared for statutory purposes in accordance with the Data Protection Act.  

As part of the general operation of the Music Centre there can be occasions that photographs and videos are taken.  These can be used for display in schools, at the Lyceum or published on the website.  Photographs may also be used for publicity purposes.  Please inform the Music Centre if you do not give permission for your child’s images to be used in this way.

Privacy notice

The council primarily use your data for handling your query.

All information is processed in accordance with our organisational data protection policy:

We never sell your data to third parties or use it for marketing purposes without your consent.

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