Overall satisfaction
- 89% of tenants are satisfied with the overall service provided by Oldham Council.
- 78.5% of tenants are satisfied that Oldham Council listens to tenants' views and acts upon them.
- 87% of tenants agree that Oldham Council treats tenants fairly and with respect.
Your home and services
- 91% are satisfied with the time taken to complete their most recent repair after reporting it.
- 91% are satisfied that their home is well maintained.
- 92% feel their home is safe.
Anti-social behaviour
- 73% of tenants are satisfied with Oldham Council's approach to handling anti-social behaviour.
- 37.6 anti-social behaviour cases were opened per 1,000 homes.
- 0 anti-social behaviour cases involving a hate incident were opened per 1,000 homes (0 cases overall in the reporting year).
Repairs and maintenance
- 91.6% are satisfied with the overall repairs service from their landlord over the last 12 months.
- 91% are satisfied with the time taken to complete their most recent repair.
- 96% of emergency repairs were completed within the 72-hour target timescale.
- 99.3% of non-emergency repairs were completed within the combined 7-day and 21-day target timescales.
Decent homes standard
- 0% of homes fell below
Communication
- Communication levels are positive, with 82% satisfied they are kept informed.
Complaint handling
- 51% of tenants are satisfied with how complaints are handled.
- 100% of stage one complaints were responded to within the Housing Ombudsman Complaint Handling Code Timescales
- 5.3 complaints per 1,000 homes at stage one.
- 100% of stage two complaints were responded to within the Ombudsman’s timeframe.
- 1.4 stage two complaints received per 1000 homes completed within the Housing Ombudsman timeframe.
Communal areas
- 85% are satisfied that communal areas are clean and well maintained.
Responsible neighbourhood management
- 77% of tenants feel that Oldham Council positively contributes to the neighbourhood.
Building safety checks
- 92% are satisfied their home is safe.
- 100% of the following checks were completed:
- Fire safety
- Gas safety
- Water safety
- Asbestos
- Lift safety
| TSM Reference Code | Measure | Result |
|---|---|---|
| RP01 | Homes that do not meet the Decent Homes Standard | 0% |
| RP02(1) | Non-emergency repairs completed within target timescale | 99.3% |
| RP02(2) | Emergency repairs completed within target timescale | 96% |
| BS01 | Gas safety checks | 100% |
| BS02 | Fire safety checks | 100% |
| BS03 | Asbestos safety checks | 100% |
| BS04 | Water safety checks | 100% |
| BS05 | Lift safety checks | 100% |
| CH01(1) | Stage 1 complaints received per 1,000 homes | 5.3 |
| CH01(2) | Stage 2 complaints received per 1,000 homes | 1.4 |
| CH02(1) | Stage 1 complaints responded to within Complaint Handling Code timescales | 100% |
| CH02(2) | Stage 2 complaints responded to within Complaint Handling Code timescales | 100% |
| NM01(1) | ASB cases opened per 1,000 homes | 37.6 |
| NM01(2) | ASB cases involving hate incidents per 1,000 homes |