Overall satisfaction
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89% of tenants are satisfied with the overall service provided by Oldham Council
Your home and services
- 89% of tenants are satisfied when considering everything about the service provided
- 90% are satisfied that their home is well maintained
- 91% feel their home is safe
Anti-social behaviour
- 72% of tenants are satisfied with Oldham Council’s approach to handling anti-social behaviour
- 75 Anti-social behaviour cases opened per 1000 homes
- 0 Anti-social behaviour cases opened that involved a hate incident per 1000 homes. (1 Anti-social behaviour cases opened overall in reporting year)
Repairs and maintenance
- 91% are satisfied with the overall repairs service in the last 12 months
- 89% are satisfied with the time taken to complete their most recent repair
- 97% of emergency repairs were completed within the 72-hour target timescale
- 100% of non-emergency repairs were completed within the 7 days and 21 days target timescale
Decent homes standard
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0% of homes fell below the Decent Homes Standard
Ease of interaction
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80% of tenants said Oldham Council is easy to deal with
Complaint handling
- 47.4% of tenants are satisfied with how complaints are handled
- 100% of stage one complaints were responded to within the Ombudsman’s timeframe
- 7 complaints per 1,000 homes at stage one
- 100% of stage two complaints were responded to within the Ombudsman’s timeframe
- 0 stage two complaints received per 1000 homes completed within the Housing Ombudsman timeframe. (1 Stage 2 Complaint received overall in reporting year)
Communal areas
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86% are satisfied that communal areas are clean and well maintained
Responsible neighbourhood management
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80% of tenants feel that Oldham Council positively contributes to the neighbourhood
Building safety checks
- 86% are satisfied their home is safe
- 100% of the following checks were completed:
- Fire safety
- Gas safety
- Water safety
- Asbestos
- Lift safety