Report abuse or neglect of a vulnerable adult | Report abuse or neglect of a vulnerable adult | Oldham Council
Get a coronavirus vaccination

Vaccinations are now available to anyone aged 12 or above. Anyone over 12 can book online. Anyone over 16 can visit one of our local vaccine clinics without an appointment.

Get a vaccination

If you suspect a person is in immediate risk of harm call 999 and speak to the Police.

All calls concerning worries about abuse and neglect of children or adults will be treated seriously.

Don’t ignore the abuse or neglect Don’t keep it secret or put off reporting it. You should take action even if you are not 100% sure that abuse is taking place.

To report a non-urgent case of abuse or neglect contact Oldham Multi Agency Safeguarding Hub (MASH)

  • Between 9am and 5pm Telephone number: 0161 770 7777
  • Out of Hours (Adult Social Care) Telephone number 0161 770 6936

What happens when you report abuse?

A social worker or health professional will talk to the person and if they are being abused they will plan what to do to protect them.

If an investigation is needed the abused person and their carers will be supported throughout.

A social worker or health professional will also talk to other people involved.

What is a vulnerable adult?

A vulnerable adult is someone who is over 18 who may be unable to care for themselves, or protect themselves from harm or from being exploited.  This may be because of their age, or because they have a mental health condition or a physical or learning disability.

They may have needs for care and support (whether or not the Local Authority is meeting any of those needs) and experience or be at risk of abuse or neglect and; as a result of those care and support needs be unable to protect themselves from either the risk or the experience of the abuse or neglect.

They may be at risk of abuse from people they know such as a relative, friend, neighbour or paid carer.  Sometimes people can be abused by a stranger.

What is abuse?

Abuse can vary from treating someone disrespectfully, in a way that significantly affects their quality of life, to causing actual physical suffering.

Abuse can occur anywhere but it is likely to happen in the persons own home, in care homes, day care centres or hospitals.

Types of abuse can include:

  • Physical - Hitting, slapping or pushing
  • Psychological - Shouting or swearing which makes the person afraid
  • Sexual - Unwanted touching, kissing or sexual intercourse
  • Financial - Money or property taken without consent or under pressure
  • Neglect - Not being cared for properly or denied privacy, choice or social contact
  • Discrimination - Being treated unfairly because of your gender, age, sexual orientation, a disability, your race, culture, background, or an illness.
  • Institutional -  Neglect or poor standards of care in, for example, a hospital or care home
  • Domestic violence 
  • Modern slavery – encompassing slavery, human trafficking, forced labour, domestic servitude.
  • Self-neglect – covers a range of behaviours neglecting to care for one’s personal hygiene, health or behaviour such as hoarding.

Signs that a person is being abused may include:

  • Unexplained injury
  • Fear or distress
  • Withdrawal
  • Evidence of neglect
  • Evidence of theft, fraud or financial exploitation
  • A person acting, looking or appearing different than they usually do

Support agencies

Oldham Safeguarding Adults Board (OSAB)

Oldham Safeguarding Adults Board is a partnership of agencies and organisations whose aim is to safeguard adults who are vulnerable to, at risk of or are experiencing abuse and neglect.


You can call the Action on Elder Abuse helpline if you are concerned about the abuse of an older person:

Age UK

Age UK operates services in the Oldham area: