My Account maintenance: 7pm Monday 26th - 6pm Tuesday 27th January

The My Account system and some online forms will be unavailable from 7pm January 26th to 6pm January 27th while we carry out some routine maintenance. We apologise for any inconvenience caused.

Affected services

Heatwave advice

  • Try to keep out of the sun between 11am and 3pm.
  • If you have to go out in the heat, wear sunscreen, walk in the shade and wear a hat.
  • Wear light, loose-fitting cotton clothing.
  • Avoid physical exertion.
  • Drink lots of cold drinks and avoid excess alcohol, caffeine and hot drinks.
  • Eat cold foods, especially salads and fruit with high water content.
  • To cool yourself down, take a cool shower or bath, sprinkle water over the skin or clothing, or keep a damp cloth on the back of your neck.
  • Never leave anyone in a closed, parked vehicle, especially infants, young children or animals

People at risk:

Look out for others, especially vulnerable groups such as:

  • Older people, especially older women and those over 75.
  • Babies and young children.
  • People with serious mental health problems.
  • People on certain medication.
  • People with a serious chronic condition, particularly breathing or heart problems.
  • People who already have a high temperature from an infection.
  • People who misuse alcohol or take illicit drugs.
  • People with mobility problems.
  • People who are physically active, like manual workers and sportsmen and women. 

Further advice

Download advice about caring for yourself and others during a heatwave.