My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Many people forget to take prescribed medication, or take it in the wrong way, which can put their health at risk.

There are ways in which your local chemist can help you to remember what medication you should be taking. They can transfer your prescription into a dosette box which is marked with the days of the week and the times at which you should take your medication.

Another way to help you to remember is to keep a diary or planner and tick off each dose as you take it.

If you are receiving a care package that includes daily visits to your home, then your care workers will help to ensure that you always take the right medication at the right time. They will also keep a written record of it and may be able to help in collecting repeat prescriptions from your doctor or chemist.

If you are still unsure and need support in taking medication, applying creams, drops or lotions you should contact your GP, District Nurse or local chemist for advice.