My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

 

Which bin What goes in it?
Blue bin and bag

Blue bin

  • Paper and card
  • Food and drinks cartons (tetra packs)
  • Egg boxes
  • Cardboard
  • Card packaging
  • Newspapers, magazines, brochures, envelopes and junk mail
 

Please wrap any shredded paper up inside a sheet of newspaper, or place in a cardboard box. This is to keep it contained within the blue bin and also helps during collection.

 

If you have extra recycling, you should either take it to your local tip, or ask your neighbours if they have any extra space in their bins.

 

Should you find that you often have extra recycling, you can order bigger recycling bins.

Brown bin

  • Plastic bottles (please remove lids)
  • Cleaning products and shampoo bottles
  • Food tins
  • Tin foil
  • Drinks cans
  • Aerosols
  • Glass jars and bottles (any colour, please remove lids)
 

Please note plastic bottles are the only kind of plastic we can accept in your brown bin. All other plastic packaging must be thrown away in your grey bin.

If you have extra recycling, you should either take it to your local tip, or ask your neighbours if they have any extra space in their bins.

Should you find that you often have extra recycling, you can order bigger recycling bins.

Green bin

  • Food and garden waste (no soil, gravel, stones or wood)
  • Tea bags and coffee grounds
  • Fruit and vegetables
  • Grass, flowers, hedge and plant cuttings
  • Out of date food (no packaging)
  • Meat and bones (cooked and uncooked)
  • Breads and pastries
  • Dairy (e.g. cheese) and egg shells
  • All cooked and uncooked food

You may wish to use a compostable bag to line your indoor food caddy. These are available from over 100 stockists, including major supermarkets and public libraries across the borough.

Compostable bin liner stockists

Grey bin

Grey bin

  • Only for rubbish that can’t be recycled
  • Nappies
  • Polystyrene
  • Yoghurt pots
  • Plastic bags, including ‘biodegradable’.
  • Plastic packaging, including pots, tubs and trays.
  • Lids from glass jars and bottles

Need help managing your rubbish?

Got something you need to get rid of but still not sure where?