Homelessness advice and assistance | Homelessness advice and assistance | Oldham Council
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We offer advice and support to Oldham residents at risk of becoming homeless.

The following factsheet provides an overview of the steps the council will follow if you apply for assistance as homeless or threatened with homelessness.

Please note: if you live outside Oldham you may wish to consider approaching your local council in the first instance, as some housing options may be limited unless you have a ‘local connection’ to an area. You can read more about local connection via this factsheet.

When to contact us

Please contact us as soon as you think you may be at risk of losing your home

This will give us more time to prevent you becoming homeless or help you to find somewhere else to live before you do.

How to contact us

You can contact our housing advice team by telephone, email, or by completing the referral form

What happens next?

Once you have contacted us, we will offer you an interview with a Housing Pathway Advisor.

During your initial interview we will ask questions about you and your situation and offer advice and options appropriate to your situation.

Housing assessment

After the initial interview, we may need to arrange to see you again to complete a full housing assessment and agree a personal housing plan.

You will need to bring in all the paperwork to do with your housing problem, so we can give you accurate advice. For example:

  • a tenancy agreement 
  • notice to quit or notice seeking possession
  • court documents
  • arrears letter
  • financial information

The Housing Pathway Advisor will talk to you about your current situation, discuss any difficulties you are having and help you look at your options to either:

  • help you stay in your current home or find alternative accommodation prior to becoming homeless (prevention duty)
  • find alternative housing if you are already homeless (relief duty)

For more information on the personal housing plan process please refer to the following link 

Our responsibilities - Homeless Reduction Act

The Homelessness Reduction Act covers what help we offer to eligible residents who are homeless or threatened with homelessness.

Under this Act we must:

  • carry out prevention and relief work for anyone who is threatened with homelessness within the next 56 days
  • provide advice and carry out prevention work, so that wherever possible, people can be supported to remain in their current home
  • offer everyone who is homeless or at risk of homelessness access to meaningful help, irrespective of their priority need status, as long as they are eligible for assistance

Unfortunately, not everyone is eligible for help under the Homelessness Reduction Act; for example, due to immigration status. Even if you aren’t eligible for this help the Council can however still provide advice and signpost to services who may be able to support you.