My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Private water supplies

If you have a private water supply, the Council has a responsibility under the Private Water Supplies Regulations 2009 to sample and monitor the water quality.

Find out more about private water supplies, including information about charges and results:

Bathing waters

The quality of water in swimming pools within leisure centres, private health clubs, hotels and out door pools, hospital hydrotherapy pools, jacuzzis and paddling pools is the responsibility of those managing the facilities.

Officers audit that Health and safety Risk Assessments are in place and ensure that a comprehensive water quality sampling programme is in place.

Monthly, weekly and daily sampling occurs according to the details of the Risk Assessment where this involves the taking of both chemical and microbiological samples.

Rivers and Streams

Please report pollution of rivers and streams to the Environment Agency and not the council

Phone: 0800 80 70 60

Mains water supply

Priority is given to ensuring there is an adequate quality water supply to premises involved in food manufacture and food handling, including:

  • Food factories
  • Food shops
  • Takeaways
  • Restaurants
  • Hotels
  • Public houses

The Council has a water quality monitoring regime for tanked supplies serving high-rise blocks managed by First Choice Homes.

United Utilities monitor their own supplies.