My Account Services offline from 5pm, Thursday 29 February 2024

Some My Account services will be unavailable until 5 March, while we calculate the annual Council Tax bills and Housing Benefit awards for 2024/25. We apologise for any inconvenience caused.

Further information

If you have a complaint about goods or services which you have purchased you should...

Step One: Check Advice Guides

Check the Advice Guides on the Citizens Advice website for information on your rights and how to take action.

Step Two: Contact the Consumer Helpline

If you have not found the answer to your problem in the advice guides, then contact the trained advisors at the Citizens Advice Consumer Helpline.