The Helpline and Response Service gives customers the freedom to live independently and enjoy the comforts of their own home, safe in the knowledge that help, advice or reassurance can be provided quickly in an emergency situation.

The service is delivered by the MioCare Group.

How it works

You will receive a personal alarm unit which connects you to trained staff in a response centre based in Oldham.

In an emergency situation you can summon help by pressing a button on the unit or a small portable button which can be attached to your clothing, wrist strap or a neck cord and this can be carried anywhere in the home. The approximate range is up to 20 metres.

When you press the alarm, the operator at the response centre will be able to talk to you and assess the situation. The operator will then inform your contact or send assistance.

If you press the button and you are unable to respond  we will  dispatch a responder  to your address immediately or contact your next of kin.

If you decide to be a customer of the Helpline and Response Service  it is important that you update us of any changes to your personal details. 

Please test your equipment every 4-6 weeks.

Service levels

You can choose from three different levels of service.

Bronze

£2.50 per week and a £40 installation charge (this could be part of a payment plan).

  • Provision, installation, demonstration and full testing of the helpline base unit alarm and pendant
  • Call monitoring service – if the alarm is activated the Helpline Operator will provide advice and reassurance and will contact relatives or emergency services where necessary
  • We require details of 2 key holders who will be available 24 hours a day, 7 days per week
  • If we think there is a risk to your health, wellbeing and safety and we cannot contact a key holder the emergency service may be required to force entry into your property

Silver

£5.50 per week and a £40 installation charge (this could be part of a payment plan).

  • Provision, installation, demonstration and full testing of the helpline base unit and pendant
  • Call monitoring service – if the alarm is activated the Helpline Operator will provide advice and reassurance, will contact relatives or emergency services or a member of the response  team will physically attend to assist with your emergency.
  • The staff will require access to your property via a key safe in case of emergencies

Gold

£7.00 per week and a £40 installation charge (this could be part of a payment plan).

  • Provision, installation, demonstration and full testing of the helpline base unit and pendant
  • Call monitoring service – if the alarm is activated the Helpline Operator will provide advice and reassurance, will contact relatives or emergency services or  a member of the  response team will physically attend to assist with your emergency.
  • The staff will require access to your property via a key safe in case of emergencies
  • You will receive a welfare call via the telephone on a weekly basis.

Keysafes

A keysafe can be installed as part of your installation for an additional £65, also included within your payment plan. The cost covers supply fitting together with maintenance for as long as you need it. The key safe will be removed when no longer required.

Prior to installation a risk assessment would be undertaken by the installer to identify the most suitable place to locate your keysafe.  Keysafes are only accessible by entering a unique identification code.

We offer Supra C500 keysafes only. The supra C500 pro coded is the original police preferred keysafe that can boast the title/ as secure as your front door 

Out of hours emergency referral

Please complete this form if you are referring someone