My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

You can translate any of our webpages into one of 99 languages, 40 of which are spoken, using Browsealoud.

To do this click on the Browsealoud icon which will be in the top left hand corner of your browser:

Browsealoud icon

This will reveal the Browsealoud tool bar:

Browsealoud toolbar

Select the globe icon and then choose your preferred language from the drop-down list:

Browsealoud globe icon. Clikc on this icon to translate webpages into one of 99 different languages

To hear webpages read out loud click on the play icon:

Browsealoud play icon. To have webpages read out loud to you click on the play icon:

Please be aware that these are automated translations by machine.

They give you a sense of of the information rather than an accurate, trusted translation.

If in doubt seek the services of a competent human translator.