Privacy Notice - Social Media

What this privacy notice is for

Our core data protection obligations and commitments are set out in the council’s primary privacy notice at:

This notice provides additional privacy information for:

  • Users and participants in social media

What we use your information for

We collect your personal information for the following purpose(s):

  • To assist with the administration of council business e.g. answering queries and passing on messages received via our social media

What categories of personal information we use

Personal information can be anything that identifies and relates to a living person. This can include information that when linked with other information, allows a person to be uniquely identified. For example, this could be your name and contact details.

The law treats some types of personal information as ‘special’ because the information requires more protection due to its sensitivity. This information consists of:

  • Racial or ethnic origin
  • Sexuality and sexual life
  • Religious or philosophical beliefs
  • Trade union membership
  • Political opinions
  • Genetic and bio-metric data
  • Physical or mental health
  • Criminal convictions and offences

In order to carry out these purposes we collect and obtain the following personal information. The nature of data gathered will be entirely dependent on the topic.

Category of personal data


Name, address, age, contact, social media name/URL and job



Any of the special personal information listed above apart from

genetic and/or biometric data


Legal basis for processing

The legal basis for processing and or sharing your personal information is:

To assist with the administration of council business e.g. answering queries and passing (information given proactively/on request and therefore with consent)

Information sharing/recipients

We may share personal information about you with services in order to assist with resolving queries. We may also share information with other public bodies in certain circumstances e.g. sharing information with the police if safeguarding issues are raised.

Data transfers beyond EEA

We do not transfer any of your personal information outside the European Economic Area (EEA)

Automated decisions

All the decisions we make about you involve human intervention.

How long we keep your data

We will delete our direct messages folders every three months to ensure personal data is not retained any longer than necessary. The only exception to this comes will be applied where a query takes longer than three months to resolve.

Where can I get advice

More information on how to seek advice in order to exercise your rights, raise a concern or complain about the handling of your personal information by the council can be found at: