My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

Cancelling an assisted collection

If you wish to cancel an assisted collection, please complete this form instead Cancel an assisted collection

Important note

An assisted collection will be given provided there are no other members of the same household, over the age of 18, who are able to assist in placing containers out for collection.

If possible, please include suitable documents supporting your need for an assisted collection to support your application. These can be documents to show you receive a disability, sickness, or mobility-related benefit or a medical certificate issued by GP.

If you are not able to include any such documentation, this will not preclude you from being eligible for an assisted collection, but it will help us to process your application more quickly.

If you would like help completing this form, or if you have any questions please do not hesitate to contact us on 0161 770 6644.

Privacy notice

The council primarily uses your data for handling your query.

All information is processed in accordance with our organisational data protection policy (www.oldham.gov.uk/dataprotection). 

We never sell your data to third parties or use it for marketing purposes without your consent.