Report a missed bin collection

Due to adverse weather conditions on Friday 13 January, some bins on our country round were missed. We aim to get back to affected properties on Monday 16 January, please leave your bin out.

If your bin has been missed, it may be due to access reasons, locked alley gates, road closures, adverse weather or because there were things in it we cannot collect.

If your bin has been missed you can report this from 5pm on your day of collection.

Let us know within 2 days by completing the form below.

Please note, we cannot return to collect your bin if:

  • It was not put out for collection by 7.00am on your collection day
  • Collection crews recorded your bin was not out for collection
  • You did not report the missed collection within 2 days
  • The wrong items were in your bin

Please complete this for to report a missed bin or chase up a previous report you have made