Your privacy

All calls to the Helpline will be recorded to help us deal with queries or complaints as efficiently as possible.

All information is treated in strictest confidence and will be used solely to assist the Helpline user in an emergency.

Privcy notice

The council primarily use your data for handling your query.

All information is processed in accordance with our organisational data protection policy ( 

We never sell your data to third parties or use it for marketing purposes without your consent.