My Account issues

If you are asked to add a service that you already have access to, please do not try to add the service or request a PIN. We hope to resolve the issue soon and apologise for any inconvenience caused.

About appeals

As the food business operator of the establishment you have a right to appeal the food hygiene rating given following your inspection if you do not agree that the rating reflects the hygiene standards and management controls found at the time of the inspection.

  • You have 21 days (including weekends and bank holidays) from the date of receipt of the notification letter to lodge an appeal
  • The Lead Officer for Food will review your rating and communicate the outcome of your appeal to you within seven days

Privacy notice

The council primarily uses your data for handling your query.

All information is processed in accordance with our organisational data protection policy (www.oldham.gov.uk/dataprotection). 

We never sell your data to third parties or use it for marketing purposes without your consent.