Build trust - get the basics right first time, every time

Deliver great customer service working together with residents and businesses to "do our bit"

Think frrom a resident's perspective and take a flexible approach to supporting them

Correct problems promptly and without getting defensive

Role model how to engage and empower residents.

Shape our services around the needs of residents and the borough

Embed a resident focused culture.

Understand the different role of elected members and how best to support them in what they do

Support and involve elected members by sharing information and involving them in delivering services where possible.

Always look for positive solutions to issues raised by elected members

Engage constructively with elected members to understand their "needs"

Establish and maintain credibility and reputation for sound judgment with elected members

Deliver services in a way that supports elected members as local leaders

Find out what Oldham Borough has to offer now and in the future

Show pride in the Borough, share good news and challenge negative views constructively

Give something back to the Borough beyond delivering your own job e.g. take up volunteering opportunities

Act as a role model demonstrating personal commitment and pride in the Borough

Work with teams, partners and residents to encourage them to have pride in and give something back to the Borough

Proactively look for opportunities to create and share good news stories about the Borough

Understand the need for change and be open and positive about the new ways of working and learning

Anticipate the needs of customers and suggest improvements to the way we support them

Constantly think and question how we could do this better

Act as a change leader by informing, involving and engaging teams, partners and residents in the change

Create an environment that encourages and supports others to take calculated risks to achieve our ambition

Encourages innovation, collaborating with residents to find new cooperative ways to deliver services 

Ensure you are clear on what you need to deliver

Looking to be efficient in everything you do; challenging and improving existing ways of working

Taking responsibility for your own development 

Managing demand for your service and continually driving improvements in productivity 

Setting objectives for your service and team members that deliver high performance

Building and utilising team and individual performances to celebrate success and address performance issues