My Account routine maintenance 5 - 8 March 2021

We are carrying out some maintenance work on our My Account system between 5 - 8 March 2021. Some services will be unavailable during this time. We apologise for any inconvenience caused.

Affected services

The Council, Oldham Foodbank, and Action Together are working together to support people in urgent need. This offer is for people, of any age, who are either:

  • at most risk of the effects of Coronavirus (sometimes known as Clinically Extremely Vulnerable);
  • are self-isolating due to having Coronavirus or because they have come into close contact with someone who has Coronavirus or
  • are experiencing changes in their circumstances as a result of Coronavirus.

Helpline

Phone: 0161 770 7007 

Open from: 

9am – 5pm on weekdays 

Closed on Saturday and Sunday (if you have a safeguarding concern, please call the Out of Hours MASH Team, 0161 770 6936

Text service

Breakthrough UK has set up a text service for people who cannot or prefer not to speak to the Helpline team over the phone. Please contact them via text on 07860 022876.

Texts will be responded to where possible within 24 hours, Monday to Friday.  

Following the latest Government rules and advice on Coronavirus

Please call us if you need support in understanding or following the latest rules and advice. 

Food

If you need food, we can talk to you about several options that are available including supermarket deliveries and Age UK Oldham’s fresh and frozen food or ready meals, all with free delivery.

Finance

You can phone the Helpline if you are worried about money as a result of change in circumstances brought about by Coronavirus. 

We will listen as you explain your circumstances and will work with you to suggest a range of financial support that you may be eligible for.

Wellbeing 

It is normal during these uncertain and unusual times to feel anxious or low.

Help is available and you can phone us if you are concerned about your wellbeing.

We can talk to you about a number of organisations here in Oldham who can help.

Medicine

If you have been told to isolate, and you need prescription medicine, contact your pharmacy as they have a duty to deliver to you.

If that's not possible, contact the NHS Volunteer Responder Scheme for free on 0808 196 3646.

Safeguarding 

If you are worried that you, your family or friends are at risk of harm, do not hesitate to call the Multi Agency Safeguarding Hub (MASH) on 0161 770 7777.  

Other Winter Support 

Do you need help this winter or are you looking to give something back to your community? Does your community or voluntary group need a little extra help?  

If the answer is yes, you can find lots of helpful information on the Action Together website so you can give help or get help this winter. 

Outbound Calls from the Helpline Team:

The Helpline Team will be making follow up calls to some people who are at most risk of Coronavirus (sometimes known at Clinically Extremely Vulnerable) to make sure that they are receiving the support that they need.

Take all usual precautions around incoming calls such as not sharing bank details.

If in any doubt, please call back via the Helpline number on 0161 770 7007.